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Claims philosophy

Elliott Special Risks LP (ESR), believes in a fair and honest approach to claims handling. Our commitment is to provide efficient, timely, cost-effective and professional service to our customers. We believe in being pro-active, spontaneous and flexible in the management of claims whilst acting with integrity, honesty and fairness at all times.

We are dedicated to delivering superior service. Our ability to listen and respond to our customers enables us to continually seek ways to improve our processes, thereby increasing their satisfaction. The essence of insurance is two-fold: providing financial security and preserving peace of mind. By providing our assistance and expertise to our customers in their time of need, we are delivering on our promise to them.

How to report a claim

When reporting a claim and/or incident, please have your policy number ready. A brief description of the loss as well as the date and time of the incident will also be required.

For Emergency Environmental Spills call:  1 (866) 530-4086
For Emergency Property Losses call:  1 (888) 224-5677
 
 

For ALL OTHER CLAIMS you can report via email:  claims@elliottsr.com

   

 

 

 

 
 

By Fax ("Attention - Claims Department"): (416) 601-1150 
By Phone: (416) 601-1133
Toll-Free: (800) 223-8858
 


 

Claims-made policy forms

Please note that policies written on a claims-made form, may contain certain restrictions that limit the reporting of losses after the policy has expired.

The reporting condition of the policy requires that any incident that might give rise to a claim, must be reported to the insurer, even though no such claim has yet been received. Liability claims for this class of business may often follow months or years after the event itself.

Failure to report an incident promptly may jeopardize the insurer's investigation and defence of a subsequent legal action. To avoid the risk that individual losses may be denied as a result of late reporting, we would encourage all such incidents to be reported promptly.

Key contacts

Toronto
(800) 223-8858

Wilfred Tioh
Vice President
T: (416) 601-2479
» E-mail

Maude Dassylva
T: (416) 601-2224
» E-mail

Raymond Fenech
T: (416) 601-5508
» E-mail


 

Claims archive